4. Quality throughout customer-centric focus

• our customers must always have full confidence in our company, products and employees
• we must be a safe and constructive partner
• we must be pioneers in quality issues
  we must have certified management systems for quality and the environment at our production facilities
• we must have high availability and a professional attitude
• our environmentally adapted products must contribute to reduced costs and reduced environmental impact for our customers
• our successes must also benefit the customer through value for money products
• a customer must always be satisfied.